Consulting Services

Establish your company's strategic mission,

vision, purpose, and set operational

excellence and quality objectives for your

company. Identify organizational risks to

manage, mitigate, or eliminate. Work with

your leadership to gain understanding, and

commitment to the role and objectives of

quality and operational excellence

within your company and how they will

improve the business.

Design and implement your operational excellence, quality assurance, and quality control programs as complete systems, including manuals, procedures, resources, and deliverables.Quality programs can be designed to meet your client's specified standards such as ISO 9001, DOT, NQA-1, or US Army Corps of Engineers. Your system can be customized

to meet precise business objectives and

operational excellence goals.

Establish management resource needs,

organization structure and responsibilities,

job descriptions, personnel attributes, and

planning for sourcing and selection.

Provide a fulfilling career progression path

for everyone in your organization. Support

each person's professional development by

establishing clear job expectations and

explain what is required and how to rise to the next level.

Determine the timing and phasing for

implementing components of your operations, quality, sustainability or operational excellence

programs. This is especially important if

your programs are just starting out or are

mature but in in need of improvement or

restructuring. It is critical to consider workload

and organizational demands on your

people to get the timing and type of roll-out

for program elements just right.

Meet the unique requirements of your

customers and their specifications for a

project quality assurance and quality

control program and plan. Consider what

should be done above the customer's

minimum requirements to address risk and

improve performance.  GoWest can provide services remotely or in-person and on-site by integrating direclty with a project team. 

Identify management metrics and Key Performance Indicators (KPIs); those critical

attributes that measure the health of your

company programs at the company, regional,

project, or plant level. Set targets,

benchmarks, and SMART goals to monitor

performance at the right frequency to take

action and allow your operations to run

smoothly.

Select and implement systems

to collect, document, and manage the

information that drives your business. This

includes electronic document management

systems, quality event rework or defect

reporting, root-cause analysis, trending,

inspection tools and the like. These systems can be used to document procedures and records, collect data, streamline field/plant operations, or trend and analyze metrics that support quality management and improvement.

Determine the effectiveness of your quality

management program or business processes at the company, regional, project, or plant level. Support deployment of your program with

remote or on-site assessments of performance,

implementation, or execution in the field or plant floor. This may include audits or

assessments that comply with recognized

standards or may be customized to evaluate performance of your strategic objectives.

Drive operations, quality, and operational excellence performance improvement throughout your business by identifying process improvements, address corrective or

preventive actions, and acting on opportunities

for improvement. Use lean, kaizen, and

rapid process improvement techniques to

engage and motivate your workforce and

allow improvements to take-hold and grow.

Capture critical business, operations and quality processes that allow your organization to operate efficiently and effectively.

Document processes in easy to read and

understand procedures. Include process

maps that explain exactly what each role must

do and when they must do it to contribute to the success of the whole team.

Deliver on-site or virtual role-based training to leaders, managers, and team members within corporate leadership, operations, regions, support/functional departments, or project teams. Ensure every person understands their role and set expectations for their individual performance for processes they are responsible for. Give every person the tools they need to succeed and enjoy their work.